A comparison is only useful when proposals are explained clearly. These standards set out the behaviour and information a participating supplier will provide.
Quote clarity
- Clear company identification
- Transparent quote breakdown
- Contract duration stated clearly
- Service scope explained
- Mono and colour rates explained where relevant
- End-of-term arrangements explained
- Optional extras identified separately
Customer treatment
- Respectful contact
- No misleading headline-only pricing
- Secure handling of personal data
- Clear complaints route
- Written answers to material contract questions
Raise a concern
Use the contact page to report a supplier concern or ask for an enquiry to be updated or withdrawn.