A clear contract comparison should cover the equipment, service arrangement, usage charges and what happens when the agreement ends. Use this checklist when reviewing proposals.
Contract details
- Agreement length
- Monthly hardware payment
- Separate or bundled service agreement
- Minimum usage commitment
- Excess usage rates
- Price review or escalation clauses
- Automatic renewal wording
- Early termination process
Service and support
- Toner supply
- Parts and labour
- Engineer response targets
- Replacement equipment
- Remote support
- Delivery and installation
- User training
End of term
- Equipment return process
- Collection charges
- Renewal options
- Data wiping
- Notice periods
- What happens if the business relocates